Refund Policy

Membership refunds are subject to the following conditions:

• Monthly memberships are non-refundable once activated
• Annual memberships may be refunded within 30 days of purchase
• Refunds are subject to a 10% administrative fee
• Medical conditions may qualify for special consideration
• Documentation may be required for refund requests

Refunds for classes and training packages:

• Unused class packages are refundable within 30 days of purchase
• Personal training packages are refundable before first session
• Group class passes are non-refundable once used
• Specialty workshops may have specific refund policies
• Refunds are processed to original payment method

Cancellation fees apply in the following situations:

• Late cancellation of personal training sessions: 50% of session fee
• No-show for scheduled classes: Full class fee
• Late cancellation of group classes: $10 fee
• Special event cancellations: Varies by event
• Multiple cancellations may affect future booking privileges

Our refund process includes:

• Submit refund request in writing or via email
• Include relevant documentation and receipts
• Processing time: 5-10 business days
• Refund amount credited to original payment method
• Email confirmation when refund is processed

The following items are non-refundable:

• Used class passes
• Personal training sessions after completion
• Retail items (unless defective)
• Special event tickets after the event
• Processing fees and administrative charges

For special cases:

• Appeals must be submitted within 30 days
• Include detailed explanation and supporting documents
• Management review within 5 business days
• Final decision communicated in writing
• External mediation available if needed